Identity and contact
Legal name, date of birth, verified email and phone number, and a valid government-issued identity document.
Seller onboarding
What independent vendors must provide
Every marketplace seller is intended to complete identity, business, bank-account, and product-category checks before publishing listings or receiving settlement. Requirements increase with the seller’s legal form and risk profile.
Preview status: this marketplace branch is not accepting live sellers or payments. The pages describe the intended operating model and must be updated to match the launched service before activation.
Standard due diligence
Seller KYC information
Business information
Trading name, registered entity details where applicable, business address, ownership structure, and beneficial owners or controllers.
Payout account
A Nigerian bank account whose ownership matches the approved seller or business, connected to the seller’s payment-provider subaccount.
Catalogue and operations
Product categories, source of goods, fulfilment location, delivery partners, return address, and expected order volumes.
Risk-based review
Enhanced due diligence
- Sanctions, politically exposed person, and adverse-media screening for relevant owners and controllers.
- Additional registration, tax, address, bank, beneficial-ownership, or source-of-goods documents where risk requires them.
- Manual review of restricted or higher-risk product categories before listings can be published.
- Enhanced monitoring of unusual order, refund, dispute, login, or settlement activity after onboarding.
- Periodic KYC refresh and immediate review when ownership, banking, product category, or risk level changes.
Vendor settlement
The intended marketplace uses a verified payment-provider subaccount for each seller. The vendor share and disclosed TrustPay commission are assigned at checkout; vendor proceeds are not routed into a general TrustPay wallet for later discretionary release.
When onboarding is refused
TrustPay may refuse unverifiable identities, mismatched bank ownership, prohibited goods, opaque ownership, false information, unresolved sanctions matches, or sellers unable to demonstrate lawful sourcing and fulfilment capacity.
Seller applications are not open yet
This branch is a product preview. TrustPay must connect real KYC verification, seller subaccounts, moderation, order management, and support operations before accepting vendors. Sample storefronts on this site are fictional and do not count as marketplace partners.